Frequently Asked Questions

How do I cancel a transaction I have made?

The fastest way to request a cancellation is through the website or app.

How to request a cancellation:

  1. Log in to your account via the website or app
  2. Go to your transfer activity
  3. Go to the transfer you want to cancel
  4. Press 'Request cancellation'

After you request a cancellation, we will send an email to inform you if the request was successful. Unfortunately, we may not be able to refund a transaction after it has been been paid out.

How long does a refund take?

It usually takes up to 7 working days for a refund to credit back to you after we have cancelled the transaction. It may take longer depending on, how you have paid and/or your provider

01

Create your account

Create your account today to start transferring money.

02

Select recipient

Choose your transfer method: Bank Transfer, Cash Pickup, Mobile Money, or AirTime Top-Up.

03

Enter transfer amount

You’ll see our low fees and exchange rate upfront.

04

Pay for your transfer

Choose your payment method: Bank Transfer, or Astropay.

Currently we offer money transfer to Zimbabwe only.